Possible Errors in Genira
During normal operation, Genira may occasionally show error messages. These indicate that something prevented the model from being processed correctly. Most of the time, the issue is caused by unusual or incomplete scans, but sometimes it may be due to a software issue (bug).
Below is a list of possible errors, their meaning, and what you can do.
Troubleshooting Quick Reference
|
Error |
Message Shown |
Likely Cause |
What You Can Do |
|---|---|---|---|
| Basing Error | "Unable to generate based model." | Unusually shaped or incomplete scans, or software issue. | Retry. If repeated, check scan quality or contact support. |
| Hollowing Error | "Failed to generate hollow model." | Scan irregularities or bug during hollowing process. | Retry with a solid model. |
| Occlusal Plane Error | "Unable to calculate occlusal plane." | Missing teeth needed for alignment (molars and/or incisors not detected). | Ensure scans include molars on both sides + incisors. Rescan if possible. |
| Pillar Generation Error | "Failed to generate attachments." | Scan irregularities or bug when attaching pillars. | Retry without pillars. |
| Preprocessing Error | "Failed to preprocess scans." | Very messy scans with holes or irregular meshes. | Improve scan quality and try again. |
| Text Generation Error | "Unable to add text label to the model." | Bug during text placement, often due to scan irregularities. | Model will generate, but without text label. |
| Text Generation Warning | "Unable to add complete text label to the model." | Text is too long (>18 characters) or not enough space on model. | Keep text to 18 characters or less. |
| Tooth Segmentation Error | "Unable to classify teeth." | Unusual scans, incomplete scans, or many missing teeth. | Improve scan completeness or retry with better quality data. |
| Vent Generation Error | "Failed to generate drain holes." | Bug during vent placement, often due to irregular scans. | Retry with a solid model (no drain holes). |
Detailed Explanations
(This section expands on the table for users who want more details about each error.)
Basing Error
Message shown: "Unable to generate based model."
What it means:
A general error occurred while generating the base of the model. This usually happens if the scan is unusually shaped, incomplete, or contains too many irregularities. Sometimes it may be due to a software issue.
Hollowing Error
Message shown: "Failed to generate hollow model."
What it means:
An error occurred when trying to create a hollow version of the model. This can happen if the scan is messy or unusually shaped.
What you can do:
- Try generating the model again, but keep it as solid instead of hollow.
Occlusal Plane Error
Message shown: "Unable to calculate occlusal plane."
What it means:
The software could not correctly identify the occlusal plane (the bite surface alignment). For this calculation to work, the scans must include:
- At least one molar on both sides of the scan, and
- At least one central incisor (or both lateral incisors).
If teeth are missing or difficult to detect, the calculation may fail.
Pillar Generation Error
Message shown: "Failed to generate attachments."
What it means:
An error occurred when trying to attach pillars to the model. This often happens if the scan is irregular or incomplete.
What you can do:
- Retry generating the model without pillars.
Preprocessing Error
Message shown: "Failed to preprocess scans."
What it means:
During preprocessing, Genira tries to clean the scan by filling holes and correcting irregularities in the mesh. If the scan is very messy, with many gaps or missing areas, preprocessing may fail.
Text Generation Error
Message shown: "Unable to add text label to the model."
What it means:
An error occurred while trying to add a text label to the model. This is usually due to irregular scans.
What happens next:
- The model will still be created, but without the text label.
Text Generation Warning
Message shown: "Unable to add complete text label to the model. This is likely due to insufficient free space for the text length."
What it means:
The text label could not fit fully onto the model surface.
Details:
- The maximum text length is 18 characters.
- Any extra characters will be cut off.
Tooth Segmentation Error
Message shown: "Unable to classify teeth."
What it means:
The software could not identify or classify the teeth correctly. This often happens with incomplete scans, scans with many missing teeth, or scans that are unusually shaped.
Vent Generation Error
Message shown: "Failed to generate drain holes."
What it means:
An error occurred when trying to add vent (drain) holes to the model. This may be due to an irregular scan.
What you can do:
- Retry generating the model as a solid model instead.
✅ Tip: If you encounter these errors often, try checking the quality of your scans. The cleaner and more complete the scan, the less likely these errors will occur. For one possible way to manually clean up a scan see The releated article "Clean up an intraoral scan with MeshLab"